Warranty

Warranty Considerations

Disclaimer

All systems advertised in this catalogue are for Race Use and off road use Only.

All warranties on mild steel parts (e.g. Headers) become void if systems are used for beach or saltwater driving.

All  warranties are only approved at the discretion of Pacemaker Australia.

Warranty Length

Pacemaker Headers – Two (2) years.

Pacemaker King Brown 4x4 Exhaust systems – Five (5) years.

Pacemaker Sports exhaust systems – Five (5) years.

Fabrication products and accessories – One (1) year.

Warranty Exclusions

Pacemaker cannot offer warranty where:

  • The product has been modified in any way.
  • The product has been fitted to a vehicle.
  • The product is outside of our warranty terms.
  • You or your customer has simply changed your/their mind.
  • The product was ordered as a special purchase on your behalf.
  • The product has been used outside of normal or reasonable wear and tear expectations e.g. excessive immersion in or near salt water or continual off road use under extreme conditions.

Organising a warranty 

We request that you provide your original invoice number when claiming a warranty.

Contact us on 1300 563 488 between the hours of 8:00am and 4:00pm (AEST) Monday to Friday 

In order to organise a warranty for you we ideally require the following information :

  • Your invoice number (if you do not have an invoice you will need to provide proof of purchase via a bank statement or similar.)
  • Date of Purchase
  • Your Name
  • Telephone number
  • Valid Reason for returning the product.
  • Should a refund be approved and the original purchase was made with a credit/debit card, it is required that the refund be processed on the original debit/credit card, for that reason we will require those credit card details.
  • The product must be returned in the same condition as when it was purchased and in resalable condition (including fitting instructions, accessories and packaging).
*Note : If your goods were originally purchased through a third party or trade business you should refer your warranty claim to the business you originally purchased the goods from in the first instance and they will communicate the issue back to Pacemaker.


Pacemaker Headers

Conditional Guarantee

Pacemaker Headers are guaranteed to fit the described vehicles in this catalogue. The guarantee also applies against any faulty material or workmanship; however, no claims will be allowed if incorrectly fitted, abused, modified or damaged in any way. This guarantee applies to the header only for a period of 2 years under normal road use, and does not cover the cost of installation or removal.

• Any Header found to be faulty will be replaced free of charge (excluding freight charge).

• This warranty is additional to any consumer right applicable under Statute or Common law.

• This warranty applies to Australia only and does not apply to export sales.

• THIS WARRANTY DOES NOT APPLY TO L.P.G. VEHICLES.


Pacemaker Sports Exhaust Systems (excludes Cat Converters)

Pacemaker Sports Exhaust Systems (excludes Cat Converters) are guaranteed to fit the described vehicles in this catalogue. The guarantee also applies against any faulty material or workmanship; however, no claims will be allowed if incorrectly fitted, abused, modified or damaged in any way. This guarantee applies to the system only for a period of 5 years under normal road use, and does not cover the cost of installation or removal.

• Any System found to be faulty will be replaced free of charge (excluding freight charge).

• This warranty is additional to any consumer right applicable under Statute or Common law.

• This warranty applies to Australia only and does not apply to export sales.


Pacemaker Cat Converters

Pacemaker Cat Converters are guaranteed against any faulty material or workmanship; However, no claims will be allowed if incorrectly fitted, modified or damaged in any way. This guarantee applies to the Cat Converter only for a period of 1 year under normal use, and does not cover the cost of installation and removal.

• Any Cat Converter found to be faulty will be replaced free of charge (excluding freight

charge).

• This warranty is additional to any consumer right applicable under Statute or Common law.

• This warranty applies to Australia only and does not apply to export sales.


Heat Wrap Products

• THE FITMENT OF HEAT WRAP PRODUCTS WILL VOID YOUR WARRANTY